FAQ

Can I purchase a scooter directly from Lance and have it shipped to me?

No, Lance scooters can only be purchased through local authorized dealers.

An authorized dealer will prepare and tune your scooter before the sale to ensure it will be in top running performance. Your authorized dealer will also explain your scooter operation, necessary maintenance, complete your registration and licensing requirements and offer warranty and service support

Can I purchase accessories and merchandise directly from Lance?

Yes, we offer accessories and merchandise for sale on our website. However we encourage you to visit and purchase from your local authorized Lance dealer to build a long term relationship.

Most authorized Lance dealers offer discounts and promotions on various Lance accessories.

Do I need a motorcycle license to ride a scooter, if so how can I obtain a license?

It depends on your state law. Certain states do not require motorcycle license or registration for engines under 50cc. Other states require different motorcycle license depending on the size of the engine. Please contact your local DMV for more info.

How do I break in my scooter?

Always refer to your owner’s manual and talk to your authorized Lance dealer.

A correctly engine break in will create a tight fit between the piston rings and the cylinder walls in your engine. This help prevents oil leaks and will improve your scooter’s power and performance.

The following are some general overview:

Do I need a motorcycle license to ride a scooter, if so how can I obtain a license?

It depends on your state law. Certain states do not require motorcycle license or registration for engines under 50cc. Other states require different motorcycle license depending on the size of the engine. Please contact your local DMV for more info.

How to maintain my scooter/motorcycle?

I am interested in buying a scooter but do not know how to ride. Where can I find a riders course?

Organizations such as Motorcycle Safety Foundation offer riding courses where you can take classed in safe and controlled environment to help improve your riding skills.

Please click on following link for more info:
http://msf-usa.org/index_new.cfm?spl=2&action=display&pagename=RiderCourse%20Info

If I install aftermarket performance parts, will that void my warranty?

Yes, any performance modifications will alter factory setting and may disrupt your scooters reliability and longevity. Modifications may also effect emissions which can be a legal issue as well.

Is my warranty transferable?

No, your warranty is only valid to the original registered owner.

My scooter will not start. What should I do?

Scooters usually have smaller size engines which are more sensitive to stale fuel and fuel impurities. And because scooter are often driven in shorter distances but stored for extended lengths of time, batteries are often drained faster.

Cold mornings, hot afternoons and extended non operation can cause difficult start. However, most problems are caused by stale fuel which can clog your carburetor and/or a dead battery. Adding fuel stabilizer and a trickle charger to your battery can help prevent these issues.

If you are a new rider, please be familiar as to how to “winterize” your scooter when not in use. Some easy prevention, scheduled maintenance and oil changes will help your scooter run smoothly for years.

What is "Ceramic Coating Cylinder"?

The Coating Cylinder is to electroplate a layer of specialized coating material at the surface of combustion chamber, which holds the advantage of hardness and better heat evaporation efficiency, thus performs better resistance to friction ,and requires no more boring process.

The advantage of Coating Cylinder are listed below:
1. lighter weight. 10%~25% ligher than conventional cylinder.
2. Better high temperature resistance, under fully lubrication, the Coating Cylinder can sustain the temperature over 1500℃.
3. High friction resistance, the hardness is 2~3 times harder than conventional cylinder.
4. High heat evaporation efficiency, the combustion heat can travel to the cooling fin quickly.

What is my warranty and how does it work?

Lance scooters are covered by a 24 months Limited Warranty. Lance warranty all parts of the vehicle except items listed under the caption “Warrant Exclusions” below. Warranty covers any repairs needed to correct defect in material or workmanship.

You must properly use, maintain and care for the vehicle as outlined in the Owner’s manual. You must maintain a record of the vehicle’s required periodic service and inspection. Periodic service and inspection are considered regular maintenance and are not reimbursable.

The following are “Warranty Exclusions”



Warranty Coverage & Duration


NON WARRANTY PARTS (EXCEPT MANUFACTURING ERROR or DEFECTIVE):

24 MONTHS WARRANTY PARTS:

NOTE:

Where can I purchase a Lance Scooter?

Lance scooters are only available through authorized dealers.

For a store near you, please check out our Dealer Locator page.

Which manufacture produces Lance Scooters?

Lance scooters are designed and produced by Sanyang Industry Co, Ltd. aka SYM.

Sanyang was founded in 1954 in Taiwan and has solidified its international recognition in automobile and motorcycle/scooter manufacture. Lance is proud of our exclusive partnership with Sanyang to bring innovative and high quality scooters to the US market.

Find out more about Lance on About Us Section.

Why the battery always have no power?

1. The daily driven distance is too short.
2. The bike is parked for too long time.
3. Often operated under low speed.
4. Components within electrical recharging system had failed.
5. Overload or broken caused by private electrical modification. 6. Poor battery quality.

Why the head lamp is so dark?

1. Poor light bulb quality, or inappropriate electrical watts supply.
2. Plating layer have come off from the reflection surface, or lamp housing deteriorated.
3. Poor commutator quality. (For AC lighting models)
4. Insufficient battery power supply. (For DC lighting models)
5. The coil of generator had failed, causing insufficient power supply.

Where can I purchase the Touch Up Paints for Lance Scooters?

Yes, you can find the Touch Up Paints from Scooterpaint.com